FAQ & Policies

When will my order ship?

Items stocked by SUVA are usually ready in 4-16 business hours for the next available drop-off! After you receive tracking numbers, USPS shipments are often dropped off twice per business day while UPS shipments are picked up M-F, late-morning ET. Check your item's page to ensure it is something SUVA stocks and allow 1-2 business days for the delivery company to activate tracking in their systems. Transit times after we drop your order off at the carrier can vary and are out of our control; We do not know any specifics about in-transit shipments than is shown on the official tracking page. More details can be found in our full shipping policy. If you need FedEx or DHL please get in touch or leave a note in your order's cart and we will follow up. 

Special order items drop-shipped from the manufacturer are noted with an star* in the product page and your cart. These are shipped by the manufacturer's shipping department first-come-first-serve. SUVA will not know a specific estimated ship date for these items but tracking numbers are emailed to you promptly when known, please check the product page for notes about any known delays, we do our best to keep you updated whenever we have updates on manufacturer backorders and production cycles. Transit times after we drop your order off at the carrier can vary and are out of our control, we do not know any more about in-transit orders than is shown on the carrier's tracking page. More details can be found in our full shipping policy.

What the HECK is wrong with the shipping rates in my cart?

If shipping rates are unreasonable or unavailable in your cart please email us for a quote. Heavy machines or a large number of items in your cart may cause shipping rates shown to be too high, too low, or generate an error. We will contact you or issue a refund before shipping to correct any shipping miscalculations paid when you placed your order.

Can I order items not listed in the shop?

Yes! Please get in touch below about items not listed on the site. We can provide all products from Diamond Pacific, CabKing, Hi-Tech Diamond, Inland Craft, Lapcraft, and others but may not have thought to add the item you're looking for. If we can order it but haven't loaded it into our store let us know and we will work to get it added to the site for you.

Will you price match another dealer?

Sure, usually! SUVA offers new, officially authorized, and manufacturer-warrantied lapidary equipment unless clearly stated and usually keep our pricing competitive. Email us if you find a better price on an identical new machine or lapidary supply item from the manufacturer or another dealer.

We may not always be able to price match grey-market sellers, used or open-box items, sketchy listings on Craigslist, eBay, or Amazon, 1989 Lapidary Journal ads, or other silly stuff dug up in the nether-regions of the web. We may also struggle to price match against other dealers who may be behind on updating their website pricing after manufacturer cost increases. All of the new products we offer are genuine and covered by a manufacturer's warranty.

At the end of the day, if you find a legitimately better price on an item or your cart please contact us and we will use our brains and work with you to get a shipment on the way.

How do I order for a lapidary club, school, university, or government department?

If you oversee a lab, highway, or geology department we will work with your organization to source your needed equipment and supplies. Please contact us if you have a RFQ or tax exemption documentation to provide, payment terms and quotes can be provided to meet the requirements of your purchasing department.

Are there discounts for bulk orders?

Please contact us if you need to source bulk for recurring quantity supplies, are outfitting a lapidary club, or are setting up new workshop. We will work with you to balance your needs conveniently on one purchase order and provide custom shipping rates.

How can I get help for a problem with my order?

SUVA is an authorized dealer for all major brands we carry, and all items carry a full manufacturer's backing. SUVA will help you obtain any needed service or warranty-related assistance to ensure you are satisfied with your supplies and machines purchased through us. Our full refund policy is available for review.

How does SUVA protect my information?

SUVA does not sell any customer information, nor do we export or share information provided by you in your shop account or for purchase, beyond needed processing and follow-up using private tools purchased by and used only by SUVA. Our full privacy policy is available for review.

What can I expect from SUVA's website?

SUVA uses several professional-level tools to manage our online shop, inventory, business practices, advertising, and communications with our customers. We do not share or use customer information outside of purposes explicitly to run SUVA and get packages to your door. Our full website terms of service are available for review.

Other questions? Get in touch below.